These terms govern your use of the Pokok platform. Please read them carefully before registering or placing any bets. By creating an account, you agree to everything set out below.
A quick summary of the most important areas. The full terms follow below — please read those too.
You must be at least 18 years old to register and play on Pokok. We verify age during registration and reserve the right to request documentation at any time. Accounts found to belong to minors will be closed immediately.
Each member is permitted one Pokok account only. Duplicate accounts are not allowed and will result in the suspension of all associated accounts. Bonuses claimed across multiple accounts will be voided without exception.
Pokok accepts deposits and processes withdrawals via bKash, Nagad, and Rocket. All transactions are denominated in Bangladeshi Taka. Minimum and maximum transaction limits apply and are displayed at the time of each transaction.
All bonuses and promotions on Pokok come with wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Bonus terms are published alongside each promotion and form part of these overall terms.
Pokok provides deposit limits, session controls, and self-exclusion tools to all members. Using these tools is your right as a member. If you feel your gaming is becoming a problem, please use them or contact our support team immediately.
Pokok reserves the right to suspend or close any account that violates these terms, engages in fraudulent activity, or attempts to manipulate game outcomes. Decisions made under this clause are final and not subject to appeal.
Important: By registering an account on Pokok, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree, please do not register or use the platform.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member", "you", "your") and Pokok ("Pokok", "we", "us", "our") governing your access to and use of the Pokok online gaming platform, including all games, features, promotions, and services available at pokok.io and through the Pokok mobile application.
By completing the registration process and creating a Pokok account, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. These Terms apply to all members regardless of how they access the platform — whether through a desktop browser, mobile browser, or the Pokok app.
These Terms should be read alongside our Privacy Policy and our Responsible Gaming policy, both of which form part of the overall agreement between you and Pokok.
To register and use Pokok, you must meet all of the following eligibility requirements:
Pokok reserves the right to request proof of age and identity at any time. If a member cannot provide satisfactory documentation, Pokok may suspend or close the account and withhold any funds pending investigation.
Note: It is your responsibility to ensure that online gaming is legal in your jurisdiction before registering. Pokok does not provide legal advice and cannot be held responsible for members who access the platform from restricted locations.
Each individual is permitted to hold one Pokok account only. Opening multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited. Pokok uses automated systems to detect duplicate accounts, and any accounts identified as duplicates will be suspended without prior notice.
When registering, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, contact number, and any other information requested during the registration process. Providing false or misleading information is a breach of these Terms and may result in immediate account closure.
You are responsible for maintaining the confidentiality of your account credentials, including your username and password. Pokok will not be liable for any losses resulting from unauthorised access to your account caused by your failure to keep your login details secure. If you suspect that your account has been accessed without your authorisation, contact our support team immediately.
Pokok accepts deposits via bKash, Nagad, and Rocket. All deposits are processed in Bangladeshi Taka (BDT). Minimum and maximum deposit limits are displayed within the cashier section of your account and may be updated from time to time without prior notice.
Deposits are credited to your Pokok account balance as soon as the transaction is confirmed by the relevant payment provider. Pokok is not responsible for delays caused by the payment provider's own processing times or technical issues on their end.
All funds deposited into your Pokok account must come from a payment method that is registered in your own name. Deposits made from third-party accounts — including accounts belonging to family members — are not permitted. Any deposit found to originate from a third-party source may be reversed, and the account may be suspended pending investigation.
Deposit Limits: Pokok encourages all members to set personal deposit limits as part of responsible gaming. You can configure daily, weekly, or monthly deposit caps from your account settings at any time.
Withdrawal requests are processed to the same payment method used for the most recent deposit, where possible. Pokok supports withdrawals via bKash, Nagad, and Rocket. Minimum withdrawal amounts apply and are displayed in the cashier section of your account.
Before a withdrawal can be processed, Pokok may require identity verification. This is a standard procedure and is not an indication of any wrongdoing. Members who have not previously completed verification may be asked to submit a copy of a valid government-issued ID and proof of payment method ownership.
Withdrawal processing times vary depending on the payment method selected and the volume of requests being processed at the time. Pokok aims to process all verified withdrawal requests promptly, but cannot guarantee specific processing times. Withdrawals will not be processed if there are any outstanding bonus wagering requirements attached to the balance being withdrawn.
Pokok offers bonuses and promotions to both new and existing members from time to time. All bonuses are subject to specific terms that are published alongside each promotion. These promotion-specific terms form part of these overall Terms and Conditions and must be read in conjunction with them.
Unless stated otherwise in the promotion-specific terms, the following general bonus rules apply to all Pokok bonuses:
Bonus Abuse: Any attempt to exploit bonuses through irregular betting patterns, arbitrage, or coordinated play across multiple accounts will result in the forfeiture of all bonus funds and may lead to account suspension.
Each game available on the Pokok platform operates according to its own set of rules, which are accessible from within the game interface. It is your responsibility to read and understand the rules of any game before placing a bet. Pokok will not refund bets placed in error or due to a member's misunderstanding of game rules.
All games on Pokok use certified random number generation (RNG) technology to ensure that outcomes are fair and unpredictable. Pokok does not manipulate game outcomes in any way. Return-to-player (RTP) percentages for each game are available within the game information panel.
In the event of a technical fault or disconnection during a game round, the round will be resolved according to the game's technical specifications. If a round cannot be resolved due to a system error, the bet will be voided and the staked amount returned to your account balance. Pokok's decision on technical fault resolutions is final.
The following activities are strictly prohibited on the Pokok platform. Engaging in any of these activities will result in immediate account suspension and may result in the forfeiture of all funds held in the account:
Pokok monitors all account activity for signs of prohibited conduct. Where prohibited conduct is detected, Pokok reserves the right to suspend the account, withhold funds pending investigation, and report the activity to relevant authorities where required by law.
Pokok is committed to promoting responsible gaming across its entire member base. We believe that gaming should be an enjoyable form of entertainment, and we take seriously our responsibility to help members who may be experiencing difficulties related to their gaming behaviour.
All Pokok members have access to the following responsible gaming tools, available directly from their account settings:
If you wish to self-exclude, you can do so from your account settings or by contacting our support team. Self-exclusion requests are processed promptly and, once active, cannot be reversed during the exclusion period. For more information, visit our dedicated Responsible Gaming page.
Pokok reserves the right to suspend, restrict, or permanently close any member account at its sole discretion, with or without prior notice, in the following circumstances:
Where an account is suspended pending investigation, any funds held in the account will be frozen until the investigation is complete. If the investigation concludes that no breach has occurred, the account will be reinstated and funds released. If a breach is confirmed, Pokok reserves the right to forfeit some or all funds held in the account.
Members who wish to close their own account voluntarily may do so by contacting our support team. Any real-money balance remaining in a voluntarily closed account will be returned to the member via their registered payment method, subject to verification requirements being met.
Pokok collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms. By registering an account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy.
Pokok will never sell your personal data to third parties for marketing purposes. Data is shared only where required for the operation of the platform — for example, with payment processors to facilitate transactions — or where required by law.
To the fullest extent permitted by applicable law, Pokok shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to loss of winnings, loss of data, or loss of opportunity.
Pokok does not guarantee that the platform will be available at all times or that it will be free from errors or interruptions. Scheduled and unscheduled maintenance may result in temporary unavailability of the platform or specific games. Pokok will not be liable for any losses incurred as a result of platform downtime.
Nothing in these Terms limits Pokok's liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.
Pokok reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. Where changes are material, Pokok will make reasonable efforts to notify members via email or an in-platform notification.
Your continued use of the Pokok platform after updated Terms have been published constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using the platform and contact our support team to close your account.
If you have any questions about these Terms and Conditions, or if you need assistance with your account, please contact the Pokok support team. Our team is available 24 hours a day, 7 days a week.
Response Times: Pokok aims to respond to all email enquiries within 24 hours. Live chat responses are typically immediate during peak hours and within a few minutes during off-peak periods.